SP
Saneliso P
1 reviews | Active since Jun 2021
30 Jun 2021, 14:31
NIGHTMARE
I opened a claim on the 07/06/2021 sent all the required documents the next day. I have tried calling the service center numerous times but they act as if they can not hear me. they have even told me that they dealing with a backlog. Yesterday I was told I need to pay Excess of R 1 569 for a P30 lite. of which its not even the phone I insured. the service is so poor. Customers are not valued. I regret trusting this company.
terrible terrible!!!!!!!
Helpful (0)
Replies (1)0
Replies (1)Viva Life Insurance Limited's replyOfficial
05 Jul 2021, 16:18Good day,
We confirm receipt of your complaint. We have referred this to our claims department for urgent attention.
Kind regards,
Complaints Department
We confirm receipt of your complaint. We have referred this to our claims department for urgent attention.
Kind regards,
Complaints Department
Viva Life Insurance Limited's reply05 Jul 2021, 16:18
Official
Good day,
We confirm receipt of your complaint. We have referred this to our claims department for urgent attention.
Kind regards,
Complaints Department
We confirm receipt of your complaint. We have referred this to our claims department for urgent attention.
Kind regards,
Complaints Department
