SP
Saneliso P

1 reviews | Active since Jun 2021

30 Jun 2021, 14:31

NIGHTMARE

I opened a claim on the 07/06/2021 sent all the required documents the next day. I have tried calling the service center numerous times but they act as if they can not hear me. they have even told me that they dealing with a backlog. Yesterday I was told I need to pay Excess of R 1 569 for a P30 lite. of which its not even the phone I insured. the service is so poor. Customers are not valued. I regret trusting this company.

terrible terrible!!!!!!!

0
Replies (1)
Viva Life Insurance Limited
Viva Life Insurance Limited's reply05 Jul 2021, 16:18
Official
Good day,

We confirm receipt of your complaint. We have referred this to our claims department for urgent attention.

Kind regards,
Complaints Department