BR
Boitumelo R
1 reviews | Active since Aug 2016
05 Mar 2021, 14:41
Lost insured phone
I've insured my Huawei phone with viva life insurance, then I lost my phone on the 19th of January 2021,put on a claim on the 22nd of January 2021, I have not received any response even today which is the 5th March 2021, everytime I call them, they always tell me that my claim is still in process and I was told a claim takes approximately 7-14days. I'm not happy with them
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Viva Life Insurance Limited's replyOfficial
08 Mar 2021, 08:34Hi Boitumelo,
We confirm receipt of your complaint and we have escalated this to our claims department for assistance. Feedback will be provided directly to you via email.
Kind regards,
Complaints Department
We confirm receipt of your complaint and we have escalated this to our claims department for assistance. Feedback will be provided directly to you via email.
Kind regards,
Complaints Department
Viva Life Insurance Limited's reply08 Mar 2021, 08:34
Official
Hi Boitumelo,
We confirm receipt of your complaint and we have escalated this to our claims department for assistance. Feedback will be provided directly to you via email.
Kind regards,
Complaints Department
We confirm receipt of your complaint and we have escalated this to our claims department for assistance. Feedback will be provided directly to you via email.
Kind regards,
Complaints Department