HUAWEI CARE

I had an incident on the 20th of August 2021 where i dropped my phone my Huawei p30 Pro phone and it cracked the screen and the phone ink was all over the screen. I sent an email on the 23rd of August informing of incident , no one rep****. On the 26th of August I then sent another email and was told that they will email me the claim form which i need to fill in and email it back. I only received the claim form on the 02nd of September , filled it in and sent it back. I did not not get any response, on the 08th of September i then sent an email enquiring about the claim, i received an email stating that someone will call to with regards to the collection of the phone. They have been quiet since then and the contact centre is not picking up calls. HUAWEI CARE IS A ****. My account is being debited on a monthly basis but when i need to make a claim no one is there to assist.