HUAWEI CARE

I have put in a claim for my lost phone since last month and I am not receiving any communication since the last time I sent my requested documents. The lady I have been chatting to on emails last told me that they are waiting for MTN to verify my contract with them which I don't think it takes the entire month... They are too quick to debit the insurance money every month, but we have to sweat first before we can be assisted with our claims. I am definitely canceling the insurance after this... This is the second time I receive pathetic service from them!!!!!