Extremely Bad Service

Terrible Service from this company, i submitted all documents they requested from me for Funeral claim on Tuesday ( 21 January 2025) till today i haven't received a claim payout or a feedback just to say we're anticipating we will finalize the process after how many days mean while I've been explaining that I'm owing the Funeral Palour for the Funeral Service.

Their systems are always down and it is very difficult to communicate with the person who is dealing with the claim from claims department , you can only speak with the receptionist and they don't want to put you through to claims department but they talk on your behalf and come back with nothing except telling you that your claim is being assessed. Even if you send emails to that lady who's handling the claim she doesn't respond at all.

I'm not happy with the service and the way they're handling this issue, now we thinking of getting a loan to pay a Funeral Palour because we're not told anything there is no communication at all.