Complaint

If there was zero rating i would rate you zero. Worst service ever . I regret joining the HuaweiCare Insurance (Vivalife Insurance). I am so disappointed in your service. I sent a claim for my lost phone 3 weeks ago. I've been calling and calling but all I'm getting is lame excuses, they can't even give you a time frame. I had to request to speak to the manager but it didn't make a difference. The Manager's name is Ashwel Mohammed. I really don't understand why i must struggle now when I've been paying my premiums on time. They don't even keep you updated as for the customer service is the worst , they sound clueless. I am so angry. I waited for the 14 days but still nothing . Im still waiting even now.