Broken Screen Claim

On the 22 April 2021 i reported to Huawei care that my phone's screen cracked and went blank. During that time i requested that my phone be collected since i was far from a Huawei store to take it in for a quotation. On the 28th April 2021 my case was assigned to Misha Pretorius and was told that it would be attended to soon. On the 4th I called the claims department to find out what was going on because I am still sitting without a phone and I was informed by the gentleman that he would refer my case to management and they would communicate with me. Nothing of that sort has happened and I am still sitting with a broken phone.

I must say that I am deeply disappointed with your services.