JJ
Jacintha J
1 reviews | Active since Oct 2022
31 Mar 2025, 21:10
Bad service
I booked my phone in for repairs on the 20march,sent in all the necessary documents they needed,they confirmed they received all the documents on the 27march,they come back today(32march )stating they need a proof of purchase as the policy changed since December 2024,mind you i have taken this insurance out the year 2020 .There service is pathetic,i regret the day i took out insurance with them
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Viva Life Insurance Limited's replyOfficial
02 Apr 2025, 13:52Good day,
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
Viva Life Insurance Limited's reply02 Apr 2025, 13:52
Official
Good day,
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department