Bad customer Service

I have 3 policies with Huawei Care . I submited a claim for a ****** phone on the 06 May 2025 . To date they hasnt been any progress , Once a week they send a mail requesting all sorts of things . It feels like this is a delay tactic to decline the claim . I have submitted everything they requested of me . The serivce is bad , they are quick to debit the monthly premiums but they are willing to keep thier end