Annoyed

I have submitted a claim on Thursday, 11 November for my phone screen that broke. I called on Wednesday morning and the lady instructed me what to do and sent me the form to complete. I visited the Huawei service center to get a quote as requested for the screen and submitted and submitted all the documents on Thursday morning. I have not received any feedback from anyone since Thursday, I called Monday morning and only then was my documents was my documents added to the queue. This is very frustrating cause when I called today, 16 November, was I told I need to wait for 10 - 15 days for the claim to be assessed. Baring in mind I have been without a phone since the 10 November to date. There is no way I can for so long for my claim to be processed, I have a kid and if anything were to happen to him I will not be able to reached cause my phone is laying at the Huawei center waiting for a quote to be approved. We take out to insurance to make our lives easier when these things happen. Please assist with speeding up this claim.