BS
Boipelo Sinclaír
1 reviews | Active since Jan 2021
19 Jan 2021, 10:14
ANGRY CLIENT
The way I'm so ****ed off. I've lost all the patience i have . Its been 2 months since i placed my phone claim with this insurance. Imagine 2 months even a car insurance claim doesn't take that long. All I'm getting is excuses left and right. I am even thinking of involving my lawyer because clearly they don't take their clients seriously. You call and all you get some lame excuses. Every month i pay my premium without fail and now i must deal with **** service. NOT FAIR AT ALL.
Helpful (0)
Replies (2)0
Replies (2)
Viva Life Insurance Limited's replyOfficial
20 Jan 2021, 14:08Good day Ms. Letlhake,
We note your complaint posted above and we aim to finalise your claim within the next 24 hours.
Kind regards,
Complaints Department
We note your complaint posted above and we aim to finalise your claim within the next 24 hours.
Kind regards,
Complaints Department
Viva Life Insurance Limited's reply20 Jan 2021, 14:08
Official
Good day Ms. Letlhake,
We note your complaint posted above and we aim to finalise your claim within the next 24 hours.
Kind regards,
Complaints Department
We note your complaint posted above and we aim to finalise your claim within the next 24 hours.
Kind regards,
Complaints Department
BS
Boipelo Sinclaír's updateReviewer Update
22 Jan 2021, 13:38I am pretty sure that the 24 hours has passed and still no changes , no feedback whatsoever. Can i please get a positive feedback before the end of today.NB i am not waiting another 24/48 hours for my phone. I am beyond disappointed and angry with your services and i will never recommend it to anyone.
BS
Boipelo Sinclaír's update22 Jan 2021, 13:38
Reviewer Update
I am pretty sure that the 24 hours has passed and still no changes , no feedback whatsoever. Can i please get a positive feedback before the end of today.NB i am not waiting another 24/48 hours for my phone. I am beyond disappointed and angry with your services and i will never recommend it to anyone.