Abhorrent Service over the course of 7 months

This is the second review that I am posting, due to continuously calling and being hung up on and being told that i will get feedback and then not getting any feedback.

I have put in a claim on the 1st of January 2021, this is the claim that i continue to follow up on without getting any feedback and being told different things from different agents such as they are waiting for management, waiting for approval, waiting for guardrisk. i have been waiting for the 7th month now and had not once received a call from Viva cover, except the time when they told me they approved my claim only to find out that it was a previous claim that had already been dealt with and closed.

Viva cover is extremely useless and the customer service is a waste of peoples time, energy and airtime, as well as their insurance premiums.