101 Easy ways to infuriate your customer: Unacceptable Treatment of Paying Customers

So what have you done for me lately, polite responses here on the public platform, but not a word, an email, a call to simply just amend a debit order, switching from 1 bank account to another. How difficult can it be? I am still waiting ... a week since my initial request and that through a broker that I have been dealing with personally for the past 25 years. Is business so good that customers must beg and lick certain parts to be helped in a flat world, especially after Covid. Catch a wake up!

Please understand I am not interested to call a call centre and wait forever to speak to someone, I am living in a foreign country, and surely are not your only client in that position. I trust a direct line number with no waiting time seeing that you are so cost conscious that you are not willing to call me on an international number, how that helps with verification I find difficult, but nevertheless I clearly are not with the times anymore.

To my point again, generic polite email hiding behind so called Fica, I myself have been in the industry and that should not be an excuse or hurdle to do business. let me tell you this there are other smarter ways to achieve the same, facial recognition, uploading of proof of income via secure channels in an app, etc. The 1st world have this sorted out, 24/7 support via an app where if the bot cannot help one4 can ask for personal assistance and within seconds a real human steps in and sorts it out immediately. We are in the 21st century and not the DARK AGES. WAKE UP!!

Not only are you hiding behind the legal aspects to formulate an excuse, the emails are team emails and 0860 numbers which I have just told you, helps me no end in getting my issue resolved and that after having a policy with you for decades, come on, send me your CEO email address so I can be of assistance to assist you with your personal customer service, cause if you treat clients like this it will be only a matter of time and there will be no business, no salary for these arrogant staff members, just further unemployment. I get quicker response on the complaints site than any other channel in your business - that must tell you something is fundamentally out of place in your business.

Viva!, exceptional frustration, listening can sometimes go a long way, being open to be open minded and seeking solutions rather than following process. I strongly recommend you fix your operations or it will only be matter of time. Viva! I await my confirmation of the the bank account details as promised - today still!!!

Viva!, exceptional frustration, listening can sometimes go a long way, being open to be open minded and seeking solutions rather than following process. I strongly recommend you fix your operations or it will only be matter of time. Viva! I await my confirmation of the the bank account details as promised - today still!!!