Viva Gym doesnt care about clients

I had an issue with my membership at Viva Gym. When I contacted the Rosebank Branch they did not inform me of the right information and instead blamed it on a system error. The next month the same issue happened and so I contacted head office. Head office rep**** with a very generic and uninterested response and did not help me at all. I then emailed them again trying to hlget someone to help me and they never responded. The staff at Viva Gym Rosebank clearly dont know their information and have no idea what is going on. And there is CLEARLY a lack of communication between head offices and other branches. If a customer cant even get assistance on a membership issue how do they expect you to want to be apart of that gym? I have never been so mistreated before and I find the lack of communication and effort disgusting.