Viva Gym Collections for what

Good day

I've received a message from Viva end of November and that was the last message received from tour Gym. I thena received an email from your collections department advising me that I owe your company for what I don't know because the last time I was at your premises was in March last year. Upon our return after our lossvi went to Viva Gym and asked what is going on. I was advised that I owe January fees, I asked them to freeze my membership due to affordability and I don't feel safe to go tobthe Gym. I was advised that they will speak to the head office. Waited and waited and communicated the head office and I was told I need to pay. With what money? I asked for the proof from the head office that an email was sent to me with regards to my membership. Still waiting for the proof. I left messages for Ben he doesn't return calls shame and never will. I then went in again since your communication failure is the second name. I went back again and again and I was advised in order to be able to freeze and pay R100 I must join the premium membership I was shocked and I don't qualify to pay R100 I can pay R170 to freeze my membership.

Do you guys understand what we are dealing with? The pandemic and having to decrease our expenses? Why do we have to deal with stress due to your poor communication?

I don't have the whole year. I need this matter resolved and should you decide to blacklist my name, get ready to be reported to all the government sectors for breaking the law. I'm tired of running after your company. Your service sucks Managers don't return calls I need this matter attended to urgently

I'm exhausted