Terrible first impression

First time viva gym user and I have to say you guys service suck. On arrival I was greeted by the most unenthused person ( I wasn't greeted as in a hello or good morning) but asked irritated if i need help? I did an online registration which meant I didn't have my tag access as yet. That aside, once my access was granted, I expected a tour of the gym as I'm a first time user and never step foot in viva fourways. Being a previous virgin active member, your gym on a customer service level is not up to scratch. But then again I'm comparing a premium gym( virgin active ) to viva fourways. I just expected more and was sadly disappointed. I have actually visited the viva rose bank and I must say their service is much better. Its actually what made me decide on joining viva. It's a pity that I don't live closer. I dont think I could ever promote viva gym after such a pathetic first time experience at the fourways branch.