TERRIBLE customer service!!
<p>So me and my fiancé had to cancel our membership due to personal reasons. ANYWAY, the cancellation email was sent in June and someone phoned us and enquired copies of our ID's, and that was also sent to them! </p> <p>We then received a cancellation sms, which was amazing news, just to get a sms a few days later saying that we should ignore the cancellation sms and we don't have to pay for August! That's not all, they "tried" taking the money from our account!</p> <p>It is September and the problem hasn’t been solved!!</p>
Hi Trudie
Unfortunately, we don't appear to have received an email regarding cancellation of your membership. Had we received it, we would have advised of the cancellation fee required for a 12 month contract such as yours. This is worked out at 40% of the fees for the remainder of the term of the contract.
If you could forward the email to us, we will be only too happy to resolve the matter according to CPA regulations.
Kind regards,
Viva Gym SA
Hi Trudie
Unfortunately, we don't appear to have received an email regarding cancellation of your membership. Had we received it, we would have advised of the cancellation fee required for a 12 month contract such as yours. This is worked out at 40% of the fees for the remainder of the term of the contract.
If you could forward the email to us, we will be only too happy to resolve the matter according to CPA regulations.
Kind regards,
Viva Gym SA