Shocking service, no customer care at all

It really takes a lot for me to complain about a service, in this case a lack there of, but in this case Viva gym has gone too far.

Last year November I emailed them to cancel our membership due to Covid restrictions and the fact that all the classes are always fully booked, the sole purpose we joined the gym. More than a month passed by without any reply so i had to email them AGAIN. This time I received a very short reply saying the manager was sick and sorry for the late reply, we need to pay a settlement value to cancel our membership.

My friend who joined the gym with me went to the gym to get a settlement value only to be told by one of the staff that its not possible anymore? This was on the Friday, our debit order was meant to go off on the Monday, so you're telling me on top of our settlement value we still need to pay for an extra month??

I understand that we cant be accommodated with the Covid restrictions in the classes but then you need to understand that times are hard and we dont have R319 to throw in the water every month. Absolutely appalled by the way this gym operates.