Reshuffel the sales consultants.

I am highly disappointed with the service that I have received from Viva gym Montana in Pretoria. I joined viva gym in 2015/2016 if I'm not mistaken but it was a two year contract. I was expecting the debit order to stop after 2 years but it continued to deduct, I went to their branch this year in January to enquire and I found this gentlemen who pretended as if he will assist but didn't. He checked my profile and confirmed that the contract has expired but since that I didn't come personally to inform them to cancel, it automatically jumped to month on month contract. I informed the gentlemen that If I was informed to do that I could have done it along time ago since that their contract was done electronically, because now I was charged for nothing. I told the gentlemen to cancel my contract immediately, he took my id number and said he will phone head office to cancel, until today, he is still phoning head office. I did a follow up, the next month as the debit order was continuing, a very unruly gentlemen told me that he will convey my message because they only have one sales persons who has the authority to cancel and laughed at me when I informed him that If this is not sorted I'm going to lay a complaint at Hellopeter. My credit rating has dropped because debit order bonuses, as I no longer have a budget for them and I told them to cancel. Now recently I have tried to apply for a property and I was informed that I am not conducting my viva gym account well, the account that I have informed them to cancel is messing up my credit record and my cheque account. I get charged for unpaid debit orders. I would appreciate if my money could be paid back because an instruction was given to cancel my contract.