QUICK TO TAK MONEY - STAFF NOT TRAINED TO DEAL WITH CLIENTS

<p>Our daughters joined Viva Gym Montana last year. We paid upfront for one year. However due to personal circumstances we had to cancel one subscription as our older daughter could no longer use the facilities. Our first call to Viva was on 17 January - we were requested to put our cancellation in writing which we did...... We received an email response from Riana Strydom (who no longer works there) confirming the cancellation. We then phoned Viva again and spoke to Chris who confirmed we would receive a refund and confirmed an amount of R1245. On 13 February we phoned because we were promised a refund the next week, it was almost 3 weeks later. Vos then was dealing with the matter, and onfirmed that the cancellation was not processed and we would need to pay for February. I then asked to speak to the manager... Rene Singh..... she was on leave, when I phoned on the 14th she was not availalbe when I phone on the 15th she was again not available and I then spoke to Ruan! I complained that we had not received a refund and that I was not going to pay for February. He only then confirmed that there was a digit short/incorrect on the banking details that we sent - why wait a month to let us know and only after we called. I resent the email ensuring that banking details were correct. Strangely enough I get a call from Vos stating that he is now dealing with the matter. I explained that I had spoken to Ruan and asked that Ruan phone me and confirm that he received my e-mail. He didnt bother. I phoned this morning and got stinking attitude from Ruan, once again. His responses are in the line of MMMMMM and UH...... Saying that I still now have to wait another week before I get my refund. I also asked for a breakdown of how my refund was calculated which NOBODY at Viva Gym Montana can give me!!!! There is an obvious lack of management at this store and a non-concern for clients.</p>