Pathetic service and debit order problems

I joined Viva about 2 months ago. I had problems with the debit orders, so I went to ABSA to get a statement as per their request, to sort out the problem. Numerous emails have been sent back and forth from myself and Viva to sort out the problem at head office. I was informed that the problem is resolved. This morning I received a sms informing me that I was handed over to attorneys for payment that was not made. I have contacted head office and the attorneys and no direct answer can be given as to why I am being handed over when the problem is clearly on their side. I am furious and will never recommend Viva Gym to anyone. In total I went to gym 2 weeks before I started having all these problems.