Nobody able to sort out issues

I have been a paid up member of the Viva Gym at Hillfox since its inception last year and since day one have had issues accessing the gym.<br> <br> They use a biometric device to scan palm prints to open the door to the gym. These are not particularly reliable and I have been re-enlisted a few times in attempts to improve accuracy. So since February 2014 I have successfully entered the premises two or three times without assistance from staff.<br> <br> Every morning I waste precious time scanning, re-scanning, ringing for assistance and explaining the situation to the staff.<br> <br> So I have finally become very fed up with this and during the last month have made a concerted effort to get the issue sorted out. The situation now is that while the gym has my details on file, the security system apparently does not (why two databases ?) and this is why I am never granted access. No one at the gym is able to remedy this situation. They either do not know how or are not authorised. The website \contact us"has elicited no response and no resolution. The diary at the gym has my name and phone number listed for someone to check"