No communication

I have written 2 e mail to Zola, who is the manager at Hillfox branch, with regards to the price increase on the gym contracts. The 1st e mail was in December 2015 before I went on leave and the 2nd on the day I returned. Both my emails was refer in as to why the increase in fees, since there is always equipment that is out of order, her staff is constantly on the computer in the office whilst all the weights lay scattered around. When the walk the floor, they stand and chat with their buddies, keeping the rest of the gym up who wants to use a specific machine. When you confront them, they give you attitude. The locker facilities are a mess. There is constantly items that is being ****** from that area. She is never there to consult directly so I want to know and want them to justify our increase? When asking the head office details, they just ignore you. I feel that they cant increase the fees because that gym in now a mess.