MEMBERSHIP CANCELLATION

Having been a loyal customer to Viva gym, for just over a year, I am very disappointed in the way in which my contract was cancelled.

I came into the Rosebank Branch at the end of my annual contract where a staff member advised me I would not be debited again.

However I was debited for September and October. On the 18th of October, at 16:34, I went back to the gym and was informed I had to follow a cancellation procedure which I did with the help of the staff member at the time. One of the staff members assisted me with my cancellation and ensured me I would not be debited again. His words were " you won't be debited again".

However this has not been the case. I have received 2 debit orders dating September and October.

If you feel it necessary please feel free to ask for the camera footages at the Rosebank branch.

I went into the gym again on the 2nd of November to sort this issue out and was told it had not been cancelled and was moved from an annual contract to a monthly contract. This is very misleading and *********. I did not agree nor move to a monthly contract. The staff member assisted me again by making me login and cancel my contract online which sent me the email below.

Perhaps the staff lack the necessary training needed to cancel contracts.

Please can this issue be deal with as I have been debited twice already.

Date 28Nov2017- I just went back to Viva Gym Rosebank only to be told that my membership is still active. I can not afford for this to keep recurring.