Membership cancellation
<p>Good day,</p> <p> </p> <p>I joined Viva Gym in March 2016, on a year contract. After a year Viva Gym has put me on a month to month membership without my permission or without informing me</p> <p> </p> <p>I emailed twice, using the online platform, (since there is no email or contact details listed for any account enquiries), asking to please stop my contract. I have still to receive a response </p> <p> </p> <p>Since I now live in Swaziland it is not easy for me to contact SA numbers and I finally called Viva Gym Hillfox to help me in canceling my membership. The lady told me it's been cancelled and I confirmed the cancellation by logging into my account online. Once again I have not received a formal letter stating my account has been cancelled. </p> <p>Thus I have received a notice of a debit order for my gym membership once again. I have logged into my account once again and cannot access manage membership option to cancel once again. </p> <p> </p> <p>This is getting ridiculous and it is the worse service or lack thereof I have ever received </p>
Hi Karin
We are sorry to hear that you've experienced frustrations in cancelling your membership. Our 12 month contracts roll over to month to month memberships until such time as the member decides to leave and cancels. Cancellations can be done online in the members area at any time during the month, up until midnight on the 25th, so that you are not charged the following month.
We did reply yesterday to your email of the same date, confirming that your membership had now been cancelled with immediate effect and that no further debit orders would be presented.
Kind regards
Viva Gym Team
Hi Karin
We are sorry to hear that you've experienced frustrations in cancelling your membership. Our 12 month contracts roll over to month to month memberships until such time as the member decides to leave and cancels. Cancellations can be done online in the members area at any time during the month, up until midnight on the 25th, so that you are not charged the following month.
We did reply yesterday to your email of the same date, confirming that your membership had now been cancelled with immediate effect and that no further debit orders would be presented.
Kind regards
Viva Gym Team
Hi Karin
We are sorry to hear that you've experienced frustrations in cancelling your membership. Our 12 month contracts roll over to month to month memberships until such time as the member decides to leave and cancels. Cancellations can be done online in the members area at any time during the month, up until midnight on the 25th, so that you are not charged the following month.
We did reply yesterday to your email of the same date, confirming that your membership had now been cancelled with immediate effect and that no further debit orders would be presented.
Kind regards
Viva Gym Team
Hi Karin
We are sorry to hear that you've experienced frustrations in cancelling your membership. Our 12 month contracts roll over to month to month memberships until such time as the member decides to leave and cancels. Cancellations can be done online in the members area at any time during the month, up until midnight on the 25th, so that you are not charged the following month.
We did reply yesterday to your email of the same date, confirming that your membership had now been cancelled with immediate effect and that no further debit orders would be presented.
Kind regards
Viva Gym Team