1 reviews | Active since Feb 2017

10 Oct 2017, 11:28

Customer Care Needed

Hi

Called your Gym yesterday wanting to join under this deal you guys have said she is struggling to hear me, took my details adn 24 hours later, I am yet to hear from her.

I have filled in an online form requestingto be contacted and am yet to get feedback from that.

I just called the gym now enquiring about the deal, a gentleman answered the phone, and said I must come in to the gym and they'll help me, this is after he cut me whilst I was still speaking and had further questions for him. He interjected as I was telling him about my online experience because if there is a form to be filled online, either way, before I finished he said I must come to the gym. Guess I called at a bad time.

I am not sure why you guys are so pathetic over the phone but can you guys work it out,

0
Replies (1)
Viva Gym
Viva Gym's reply11 Oct 2017, 15:48
Official

Hi Napogadi

We are sorry to hear that you have experienced such bad service at our gym.

We value your feedback and understand your concern.

The Hillfox Club Manager will be in contact with you shortly.

Kind Regards

Viva Gym Team