1 reviews | Active since Mar 2016
Contract not cancelled
<p>I joined viva gym montana in October 2016 on a month to month contract.then in November I got injured by the gym equipment.I sent an email to cancel as my ankle was severely bruised.to my surprise my account is still being debited monthly.you can check the last time I accesed your gym.I'm still consulting with my physio as I'm not 100% cured.may you please stop debiting my money for nothing.I was injured in the presence of ur consultant.please cancel my membership I want nothing to do with Your gym.I'm having ankle complications because of ur malfunctioning machine and yet u keep taking my money.I'M VERY DISAPPOINTED AT HOW YOU TREAT YOUR CLIENTS.</p> <p> </p>
Hi Kgaugelo
Our Montana Gym manager has been trying to contact you. We have no incident report about your injury, nor have we received an email requesting cancellation. We would like to help resolve this matter, but have been unable to reach you. Please would you contact the Viva Gym Montana manager at your earliest convenience.
Kind regards
Viva Gym Team
Hi Kgaugelo
Our Montana Gym manager has been trying to contact you. We have no incident report about your injury, nor have we received an email requesting cancellation. We would like to help resolve this matter, but have been unable to reach you. Please would you contact the Viva Gym Montana manager at your earliest convenience.
Kind regards
Viva Gym Team