Cancellation struggles

<p>We have now been battling for 4 months to cancel our membership with viva gym Port Elizabeth as we have relocated to Johannesburg. Emails were send in May I received confirmation that it will be cancelled, in June they debited my account another phone call were placed by viva, July the same story, and august again. Last week I had to phone viva again and a lady at walmer park branch promised to have this resolved as I had to forward all communications to her. Yet again she did not phone me back to advise. We have send family who stays in PE to the gym to resolve this issue. Comments were placed on the system that the membership were cancelled in May. Today I received a legal letter demanding payment.</p>