Cancellation Problems

<p>I signed up for Viva Gym in Rosebank. I paid a lump sum 4 month membership and was told explicitly by the sales rep that when that money 'ran out' the contract would be cancelled.</p> <p>Those 4 months have now elapsed and I am getting sms's and emails that I owe the gym money. <br />I have sent no less then 5 requests for contact on their website over the last 2 weeks, literally begging a human being to phone me. nothing...<br /><br />Is it really that hard for a human being with some intelligence to pick up the phone and phone a client?? or just provide a damn contact number??</p>