VITAL CONSULT Poor Claims Management

<p>We recently submitted a claim with an Insurers and were assisted by Vital Consult Tygervalley and had the most horrible after claims experience. We claimed for an iPhone 6 with a broken screen and after the unit was repaired twice, the repairer (iFix) stated that the phone is irrepairable as the motherboard is now damaged. This after we returned to them (iFix) several times after the phone was giving problems following the screen replacements. We had two claims for damaged screens and the problems started after the second screen claim.</p> <p> </p> <p>We then approached Vital Consult and onl received a portion of the claim settlement as Vital Consult and their Superiors DEDUCTED the monies paid out on the PREVIOUS screen claim and what they paid out for this claim's screen replacement. We, on both occasions paid iFix in line with the claim payout for the repairs and sent the proof to Vital.</p> <p> </p> <p>We have reported the matter to the Ombudsman and are taking the matter further but need to warn clients out there of these people's lack of knowledge and customer relations.</p> <p> </p> <p>Regards</p> <p>TME</p> <p> </p> <p> </p>