Not going back to Visionmart PE

Good day,

I came in last week Thursday, 19 Aug 2021 with broken spectacles and an email was sent for parts.

I did not get feedback until I called the PE office on Monday, 23 Aug 2021. It is Thursday,26 Aug 2021 and I still do not have feedback on when my spectacles will be fixed.

I feel no sense of urgency or customer care. I have taped my glasses cause I need them to see, without them I will have to stay at home. But I don't this has been taken into account.

I am truly disappointed and will not be coming back to Visionmart after my spectacles are fixed.