Pathetic customer service and rude co-owner!!!

I went to spectacle warehouse for contact lenses, the lenses I received started scratching my eyes. I went back and was told they will order other lenses for me to test. I was given 2 different lenses as trail. the second set was perfect. I contacted them asking if they can order 6 pars for me of the last lens they gave me. the lady dealing with lenses said she will order trail for me, I told her it is oky but order the lenses while you order the trail. I was told I will be contacted if the lenses arrives. after 2 weeks I phoned them asking about the lenses, it has been there for a day or 2 already. I was not apply with this customer service because it is not my job to follow up. she was supposed to contact me. when I asked about the lenses I ordered she said they have not arrived yet. after 2 weeks I contacted her again, I was told only the left lenses arrived they are waiting for stock on the right side. I asked her how long will this take, she said 2 weeks. in total this has been going on now for 6 weeks!!! I told her I don't care make a plan I want the lenses. that same day the lady doing the eye tests contacted me telling me I need to come in and they will do an eye test and then only can I have the lenses. why do I need to go for any tests? the lady "dealing" with lenses just ordered after I spoke to her over the phone. 2 days later the co-owner contacted me. same story I need to come in for an eye test. I said I will not come in for a test because I have done one not so long ago, the lenses given to me the last time is the lenses I want. she had a lot of stories. I have never dealt with such rude people. she has no manners over a phone. my question remains, I cannot receive lenses without an eye test (BECAUSE THEY WANT MONEY!!!) but when I phone the store and speak to the lady dealing with contacts it is oky for her to just order them for me. this is pathetic customer service!!! I will never recommend them to anyone. their customer service is terrible, they have no respect for customers and they will not go an extra mile to assist or give good customer service. i followed up on something the staff member is supposed to follow up on and notify me.