1 reviews | Active since Mar 2009
Visionworks fails to honor warranty
I handed in broken Rayban sunglasses to Visionworks, Blue Route branch who sent them away for replacement to Luxottica, which I collected. About 3 months later, the right hand lens fell out onto the ground and broke due to the ***** holding the lens falling out. This is due to faulty Luxottica service. I booked these glasses in to Vision works for warranty replacement from Luxottica.<br> The staff called me and told me that the broken lenses were not under warranty claim as Rayban does not warranty lenses. I again told the staff that the lenses broke due to faulty service and for no other reason. I then received these glasses with the OTHER lens cracked!<br> <br> My other pair of Rayban sunglasses, model no RB3506 I had purchased from Visionworks Blue Route Mall. I wanted to book these glasses in for warranty repair as the ear pieces were disintegrating. I was told by the staff that they had no record of this purchase. I did show them the sunglasses at this time but they still insisted that they had no record of this purchase.<br> By the time Visionworks found the proof of purchase, the warranty period had expired. The owner refuses to honour either warranty.
