Vision works dissatisfying service

I went to vision works about a month or 2ago. They sent me word that my glasses were back but I was no longer in joburg. So I explained this and they said they’d deliver. I paid the remaining balance and the delivery fee as well. They say they used aromax to send my glasses. It’s been two weeks, I’ve stopped driving coz traffic cops expect me to have my glasses on as I drive. I use my pc for work and school about ten to 15 hours a day into the night. This morning my eyes could barely open from all the strain. For the two weeks I’ve been communicating with Vision works corespondent in a very kind manner and on Saturday she/he said I must track my own order. Until this morning when I complained about that not being my responsibility and he/she said there’s nothing they can do. I find this very indecent and frustrating since I am their customer and not that of aromax. As far as I’m concerned I’ve paid over 2k for glasses I still don’t have and they refuse to take active measures and treat this like the emergency it is.