Very Unprofessional service!

I bought a pair of Sunglasses at Cape Gate. Unfortunately it is not what i wanted. I tried returning it today but the lady said they are damaged wich they are not. There was another pair of Black Puma and the lady said she will phone me back to get the right price. No one phoned me back. I also showed them a damaged pair of sunglasses on the shelf and the lady looked suprised and took it off. The next day i walked past the shop and the damaged glasses was back on the shelf. Very disappointed and will not recommend!