SHOCKING SERVICE

HAD NEW FRAMES ORDERED FOR R215.00. MY DAUGHTER ASKED THEM NOT TO PROCESS TO MEDICAL AID, SHE WOULD PAY CASH. THEIR POLICY IS EITHER PAYMENT BY MEDICAL AID OR PAY CASH ON COLLECTION. WE COLLECTED ON THE 19/4/2015 AND CASH WAS GIVEN TO GUGU. TWO MONTHS LATER, THEY CLAIM THE SAME AMOUNT FROM MY DAUGHTR'S MEDICAL AID. I CANNOT TRACE THE PROOF OF PAYMENT, BUT WAS GIVEN THE TAX INVOICE ON COLLECTION. I WOULD NOT HAVE BEEN ALLOWED TO LEAVE IF PAYMENT WAS NOT MADE IN TERMS OF THE POLICY AND WHY WOULD THEY ONLY SUBMIT TWO MONTHS LATER!. I DEMAND A REVERSAL OF THE CLAIM AGAINST THE MEDICAL AID, OR SAME WILL BE REPORTED. UNACCEPTABLE SERVICE PROVIDED ALL ROUND