Pompous and ***********

The worst experience at Mall of Africa every time. I don't think anyone actually cares there. I ordered contact lenses in April, I did my eye test with them so they have the correct script. I was called in only to find out that its the wrong brand, twice! The third time, they called with only one box when I have ordered 2. The lady who assisted me, wrote all these and somehow managed to come back with just one box. In addition, they had already claimed for 2 boxes from my medical aid. What a disgusting experience and this is the second time going through this with this practice. I had the same with a claim in 2021. The funniest part is them acting like they are 'helping me' and doing me a favour when they have got a simple order so wrong.