I went to get glasses in October at vision works Ferndale and took the lay bye option but later decided that I don't need glasses anymore, I have been asking for my refund from end of November till date and no one is getting back to

I went to get glasses in October at vision works Ferndale and took the lay bye option but later decided that I don't need glasses anymore, I have been asking for my refund from end of November till date and no one is getting back to. If I don't follow up no one gets back to me.