Don’t waste your time!!

Vision Work - Boksburg I went for my checkup and eye test after my 2 year period was over and I can honestly say the quality went down significantly and that place will never see me again!! For a start, they did not send me my quote until I asked for it after more than a week after the eye test. I told them I will pay for the eye test in cash (which is R90) instead of them claiming it from my medical aid (for R650), which I still don’t understand why it is more expensive. I went in to pay cash for the eye test less than 2 weeks later and told them I am not accepting the quote. This was in September. Last week (January - 4 months later) I received an email from my medical aid to notify me about a claim sent in for an eye test for an amount of R650. I immediately contacted the medical aid to tell them not to pay out the claim (which is quite a process I had to go through on my part to prevent payment) and the optometrist. Big surprise, they did not answer and just ignored my WhatsApp messages. This happened before 8am and I only got a response from them just before 12 just saying “apologies, it was done in error”. Told me they will fix it, but guess what? I had to do it myself. Very unprofessional behaviour from the receptionist, always on her phone when you walk in but when you try to contact her you get no response.

The same day I went for my test, my partner went for his. He actually accepted the quote and when he went to fetch his glasses he could not see out of his right eye. He was told he just needs to get used to it since it is a new prescription but when he still struggled the next day I told him to go back. The optometrist had to redo the eye test only to realise he completely messed it up the first time and they had to redo the glasses.

Don’t even waste your time going here. You will only regret it!!