Disorganized, Flippant and Patronizing

<p>I ordered contact lenses for my daughter at this practice some 2 weeks ago; i was told that they will send me a text when they are ready. Nothing came through. So I decided to go in on Saturday and equire - yes the contact lenses were there; but in my name and not my daughters. I did not order contact lenses for myself - I ordered them for my daughter.</p> <p>They had to test my glasses - try and make out who the contact lenses are for, spending about 30 minutes of my time while they try to figure out. I am apprehensive at this stage as eyes are a sensitive issue for me; I cannot afford a mistake on my daughter's eyes. They finally gave her trial for one day and the packet that was already ordered, saying that they must have put my name on it by mistake. Really? When I stated clearly when I ordered them that they were for my daughter?</p> <p>They were so flippant about the whole situation - I paid and left unhappy about the whole situation, not trusting if they were the correct lenses that they gave to us. Fortunately they were.</p> <p> </p> <p>Today, which is Monday morning at 09:08, I get a text from them stating that I owe them R475. A balance as at Saturday, September 24 - the Saturday that there was confusion and I ended up paying for the contact lenses.</p> <p>I call them, using my time and money, to find out what this is all about. The lady is again dismissive, telling me that it is a delayed message. I ask her, how would she feel as a cutomer - she condescends me, telling me that she would call and find out and understand when she is told that it is a delayed message. No apology or remorse for the glitch.</p> <p> </p> <p>Do they care about the service they offer to customers or do they care more about ****ing customers off and them be self-important? </p> <p>There was once an African gentleman who was at this practice when it was still inside Dischem, who was very customer focused - he is not there anymore.</p> <p> </p> <p>They probably have enough customers and certainly won't be seeing me anymore.</p> <p> </p>