Bad customer service

Please make sure to know their T’s & C’s before doing business with them. They say one thing and do another. Now my patient portion is fully paid but i still can’t receive our glasses due to medical aid payment outstanding. I was told that the claim will be submitted directly even though they are not contracted with PPN now i am left doing all the administration and endured fuel expenses because of poor communication. Other optics release the glasses to patients when patient portions are paid while they awaiting payment from the service provider. Here one needs to go blind before they release your glasses.