Poor service !!!!!!!!!!

Unbelievably disgusted! It all started off almost great with lots of promises and help offered. Initially actually it started of with an appointment not kept from Vision Tribe side and then when i said its not very professional cancelling the appointment i was deliberately told to take my business elsewhere if i would like by Nick. Then after i insisted to speak to Jacquay whom responded via Facebook , she promised to give me the service i needed. All went well , she came to see me with Nick and we discussed what we needed to , to get the work done. I paid for one of the 2 jobs given and bla bla. Besides from a delay from my side with logistics and choices on rebranding , i have the following complaints. I was told by the owner that she works long hours and are available on any time to help with whatever when needed. Today , i was informed that its a hastle as she has a family and she does not appreciate me not respecting her time , of which she was on watsapp , online and did not even bother just to text me when she sees i have tried contacting. Then , besides from poor communications (they are always so busy with their high important customers and im not so important to adhere to) , i just got a threatening email tonight from an accounts department i never even knew existed threatening me with money for the second job given of which i seen nothing. Long story short , communication is something that they are lacking and after ignoring me flat for a whole day , i come to the conclusion that there is something fishy and there way of handling a business client is pathetic.