Delayed Deposit Refund

I am just going to share the email that I have shared with them, to which I am yet to receive an apology for the delay in receiving my refund for my deposit.

The email: “I’m writing this very disappointed at how my matter has been handled. It is now the 27th of April and I still haven’t received my deposit refund , after I have done follow ups from the very beginning, which shouldn’t be the case as my deposit refund should be processed in a timely manner and you should be communicating with me, not the other way around.

I am very disappointed at the fact that you only asked for my banking details on the day that I was supposed to receive my refund, and I got no apology nor explanation for the delay. All this, while I have never missed a rent payment with Vision properties, nor have I given you a run around regarding paying deposit when I moved in, but now it’s difficult for me to get my money back after I have done my part.

That is not the only thing as I had to run around like a headless chicken when I was moving out because no one would speak to me or respond to me regarding my exit inspection, cancellation of Protea’s contract and the Wi-Fi, nothing was explained to me. I have kept quiet in the name of peace, but now I’m being taken advantage of.

I trust that you will send confirmation of my refund amount, and that it be in my account by COB on Monday, 29 April 2024. And I would like to log a complaint for the inconvenience. ”