Terrible customer service at Visiclin!

I had the PRK done with this Ophthalmologist in November 2016. My vision took over a month for me to actually be able to see again. Which ment that for at least a month I was unable to drive or even read anything including my phone. I could see almost nothing! What concerned me was that each time I went back Dr Fourie couldn't understand why I was unable to see as he said my eyes looked perfect! Then after my 3rd check up (which was all inclusive of the initial price) I was seeing a bit better. Though my vision was still not clear at all. As I see now, words are not clear. They have a 'shadow' behind them as if I'm seeing double. I was then told to booky 6 month check up and as I work on a ship I said I'll book it when I come back. When I came back in to book it, I simply had a few questions which I wanted to ask and I found out that this follow up was not included and I HAD to book and pay the consult fee before I was able to speak to the Dr. I simply wanted to see the Dr who did my surgery to ask a question and I was told bluntly NO. If I wanted to see the Dr again I would HAVE to book and appointment and pay. The ladies at rhe reception were extremely rude and hostile! And I walled out. I went to another ophthalmologist who was very lovely! He said had I done the surgery through him I would have had the follow-up surgery (which I need) for free, so therefore it's worth it to try asking Dr Fourie if that's the case with him. So I walked back into that horrible place! I simply walked up to the woman from the previous time and said calmly 'Hi, I just have a quick question.' and she laughed at me! Clearly she remembered me. I asked her the same question 3 times as she kept answering me with the consult fee and that I have to book an appointment. I had to say 3 times that that was not the question I had asked. Then eventually I asked if I could possibly just call him or have him call me just for a quick question, and again they blatantly said NO, and that I would NOT be able to see the Dr without a paid appointment. I cannot believe that I was unable to speak to the Dr who performed my surgery at all! That is TERRIBLE customer service! I would never recommend Visiclin in Three Rivers to anyone!