Theft

On Friday the 25th of October we went to your store in access park, Kuilsrivier to purchase some items. At the till my mother tried to pay with her capitec card and it's showed declined. My sister in law than tried again and again showed declined . She than went onto the capitec app on my mom's phone and changed the daily limit. Again it showed declined. My brother who was also with us paid for the items with he's fnb card for the purchase.

On Sunday the 27th of October 03:18 early morning hours money again was deducted from her account. On Tuesday again vis fabriek deducted more money from her account after people transfered money into her account. Why was the money taken by vis fabriek after my brother paid for the purchase? My mom is a pensioner who needs this money ASAP. This morning we went to Brackenfell where the manager gave us a bull**** story and she kept the proof of purchase with the bank statement as well. Why must we wait for an investigation to be done when all the proof is there that the money was ****** from my mom's bank account by vis fabriek. This is disgusting to say the least as we are regular customers who are in the catering industry and purchase all our frozen foods and patries from your stores.

I want feedback ASAP please and I want thst money paid back to my mother with immediate effect. I am going to post this on social media and making contact with the newspapers this is unacceptable. We are also going to open a ******** case against your cashier and your store.