Disgusting service!

After a lay-off of 15 months due to Covid-19, my daughter was urgently summoned by her company to join a cruise ship in the Mediterranean. She needed a Schengen Visa urgently, and contacted the Visas Zone, Johannesburg office. This proved very difficult as their office phone was out of order apparently (and probably still is). After a day's struggle, she managed to get hold of "Wesley", explaining her dire situation to him in detail. He assured he he could get it done within a week, as he had apparently assisted two other clients with the same need the previous week. He informed her that he would sent a courier to collect her passport and documents the next day (Friday), so that the said paperwork could be with the embassy the next Monday (this was the first and last time she ever spoke to Wesley). The courier duly arrived the next day to collect her documents. The next Monday we tried to track the parcel and could not find it on the system. After visiting the courier company's local office, we discovered that the parcel was floating around in Gauteng, as Wesley has provided the WRONG address. I find this mind-boggling!!! During this time numerous attempts to contact Wesley and the company failed. Even whatsapp messages were left unanswered. We then requested the courier company to return the documents as we could clearly not trust Visas Zone with their safekeeping. This added tremendous strain to an already very difficult situation! We managed to save the day by attending to the Visa in person at considerable expense, as we live far from Johannesburg. She got her visa on the day of her departure for Europe! Our nerves were completely shot!! Wesley, knowing full well the seriousness of the situation, simply turned a blind eye. To contact this company is a nightmare to say the least! One would have thought that, being in the business they are, they would understand the vital importance of continuous communication with the client?? The total lack of professionalism, responsibility and ethics of this company leaves me completely gob-smacked. I am enraged to say the least. I strongly advise seafarers who need to be deployed urgently NOT to approach Visas Zone for assistance. I very much doubt if Wesley has even noticed that the said documents had not been delivered. I rated them with only one star - simply because the system's lowest requirement is one star. Shame on you Visas Zone! Disgusting.