LF
Leanne F
1 reviews | Active since Jun 2020
14 Apr 2023, 08:49
Unacceptable service and information
Received a quote for an attestation after to be told it does not cover all services and I need to make an additional payment. Pushed into a corner the company did not want to acknowledge their mistake of misquoting and said they’ll rather process a full refund causing a further delay in my documents getting attested. What they offer on their website is offering a service and knowledge but this was certainly not the case. No communication and no update. Totally unacceptable
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Visa Logistics's replyOfficial
25 Apr 2023, 09:55Dear Leanne
Thank you for your feedback. At Visa Logistics we strive to provide the best possible service to our clients regardless of the situation. We understand your frustration however we cannot foresee delays with third party issuing authorities. We opted for the best possible solutions for yourself and it was decided that a full refund including all admin and service fees would be issued to you. We apologize for any inconvenience caused. Regards Management Team
Thank you for your feedback. At Visa Logistics we strive to provide the best possible service to our clients regardless of the situation. We understand your frustration however we cannot foresee delays with third party issuing authorities. We opted for the best possible solutions for yourself and it was decided that a full refund including all admin and service fees would be issued to you. We apologize for any inconvenience caused. Regards Management Team
Visa Logistics's reply25 Apr 2023, 09:55
Official
Dear Leanne
Thank you for your feedback. At Visa Logistics we strive to provide the best possible service to our clients regardless of the situation. We understand your frustration however we cannot foresee delays with third party issuing authorities. We opted for the best possible solutions for yourself and it was decided that a full refund including all admin and service fees would be issued to you. We apologize for any inconvenience caused. Regards Management Team
Thank you for your feedback. At Visa Logistics we strive to provide the best possible service to our clients regardless of the situation. We understand your frustration however we cannot foresee delays with third party issuing authorities. We opted for the best possible solutions for yourself and it was decided that a full refund including all admin and service fees would be issued to you. We apologize for any inconvenience caused. Regards Management Team