AN
Alexandra Norris-Jones
1 reviews | Active since Jul 2014
21 Sept 2022, 12:52
Huge let down after an initial good experience
Oof. This one. I guess it depends on who you get to handle your case...? Or maybe it just depends on whether or not the company feels like it...? I don't know. All I do know is that earlier this year, I wrote a review singing the company's praises. However, fast forward 7 months and I will never let Visa Logistics handle another piece of paper for me again. Lesson learnt. R20 000 pretty much down the drain and no closer to the finish line.
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Replies (2)
Visa Logistics's replyOfficial
23 Sept 2022, 15:35Dear Alexandra
Thank you for your feedback. At Visa Logistics we strive to provide our clients with the best possible service.
Please note that all services were rendered from our side and we assisted as best we could. We cannot unfortunately be held liable for rejection on documents through any third party issuing authorities or by Embassies directly. We would also never hold onto a clients money if the services were not provided.
If you could please forward me an email, *** in order for me to assist you as best I can.
Regards, Management
Thank you for your feedback. At Visa Logistics we strive to provide our clients with the best possible service.
Please note that all services were rendered from our side and we assisted as best we could. We cannot unfortunately be held liable for rejection on documents through any third party issuing authorities or by Embassies directly. We would also never hold onto a clients money if the services were not provided.
If you could please forward me an email, *** in order for me to assist you as best I can.
Regards, Management
Visa Logistics's reply23 Sept 2022, 15:35
Official
Dear Alexandra
Thank you for your feedback. At Visa Logistics we strive to provide our clients with the best possible service.
Please note that all services were rendered from our side and we assisted as best we could. We cannot unfortunately be held liable for rejection on documents through any third party issuing authorities or by Embassies directly. We would also never hold onto a clients money if the services were not provided.
If you could please forward me an email, *** in order for me to assist you as best I can.
Regards, Management
Thank you for your feedback. At Visa Logistics we strive to provide our clients with the best possible service.
Please note that all services were rendered from our side and we assisted as best we could. We cannot unfortunately be held liable for rejection on documents through any third party issuing authorities or by Embassies directly. We would also never hold onto a clients money if the services were not provided.
If you could please forward me an email, *** in order for me to assist you as best I can.
Regards, Management
AN
Alexandra Norris-Jones's updateReviewer Update
23 Sept 2022, 23:00Thank you for taking the time to reply but I find it almost insulting. I would have LOVED such a timeous response a few months ago but you don't seem to care until it affects the company name. The lack of communication from the moment my file was handed from Eustacia to Joanne was pathetic. And no, of course you can't accept responsibility of third party actions, but then why offer these services if you cannot ensure that they are completed properly? Why is it that with other companies, and on my own, I have had no such issues with any of my documents? The last I heard anything from anyone in this company was on 8 JULY stating that you were waiting for a response from the Embassy. Still waiting...?
AN
Alexandra Norris-Jones's update23 Sept 2022, 23:00
Reviewer Update
Thank you for taking the time to reply but I find it almost insulting. I would have LOVED such a timeous response a few months ago but you don't seem to care until it affects the company name. The lack of communication from the moment my file was handed from Eustacia to Joanne was pathetic. And no, of course you can't accept responsibility of third party actions, but then why offer these services if you cannot ensure that they are completed properly? Why is it that with other companies, and on my own, I have had no such issues with any of my documents? The last I heard anything from anyone in this company was on 8 JULY stating that you were waiting for a response from the Embassy. Still waiting...?