Virtual Voucher = no service

Avoid purchasing any prodcut where you will receive a Virtual Voucher. This company (VVCR) is virtually impossible to contact. The voucher was received after purchasing a Norton Security upgrade via Takealot. Tried using the voucher and received the activation email but the link was missing vital information as a result I cannot download the program that was paid for. Everytime you click instal the webpage just opens a copy of the same webpage. I have been trying whole week to get the issue resolve and now four of my devices will be without internet security.