Untimely deliver, rude customer service

<p>I ordered a parcel from Durban on monday, I was told that I would have my package at the latest on friday, so come friday, I phoned them, and not the cape town nor the Johannesburg branch knows where my package is, yet they still tell me that ill have my package the evening. Friday comes and goes and I still dont have my package, so I phone them on saturday and the Johannesburg branch cannot get hold of the cape town branch, and in the mean time nobody gives me any update, every hour i need to phone and figure out what is happening. To date i still do not have my package, cape town still states that they need to find my package and that johannesburg is lying. I have in my life never experienced such a lack if customer support, or delayed delivery. I will never be using the courier company again</p>